Privacy Policy

Privacy Policy

SiteplexLimited respects your privacy and is committed to protecting your personaldata. This privacy policy will inform you as to how we look after your personalata when you visit our website (regardless of where you visit it from) andtell you about your privacy rights and how the law protects you.

1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims togive you information on how Siteplex Limited collects and processes yourpersonal data through your use of this website, including any data you mayprovide through our website when you place an order to purchase products.Itis important that you read this privacy policy together with any other privacypolicy or fair processing policy we may provide on specific occasions when weare collecting or processing personal data about you so that you are fullyaware of how and why we are using your data. This privacy policy supplementsther notices and privacy policies and is not intended to override them.

Siteplex Limited (collectively referred to as we, us or our in this privacy policy) isthe controller and responsible for your personal data.Wehave appointed a data privacy manager who is responsible for overseeingquestions in relation to this privacy policy. If you have any questions aboutthis privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager usingthe details set out below.

If you have any questions about this privacy policy or our privacy practices, please contact our data privacymanager in the following ways:
‍Full name of legal entity: Siteplex Limited
‍Email address:
‍Postal address: 36 Main Street,Carlton, Nuneaton, Warwickshire CV13 0EZ
‍Telephone number: 01455 24 1100
‍You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UKsupervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policyunder regular review.It is important that thepersonal data we hold about you is accurate and current. Please keep usinformed if your personal data changes during your relationship with us.

Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsiblefor their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2.   The data we collect about you
‍Personal data, or personalinformation, means any information about an individual from which that personcan be identified. It does not include data where the identity has been removed anonymous data).We may collect, use, store andtransfer different kinds of personal data about you which we have groupedtogether as follows:·                    
- Identity Data includes first name, last name, username or similar identifier, title and gender.·                   
- Contact Data includes billing, postal and delivery addresses, email address and telephone numbers (including mobile numbers).·                   
- Transaction Data includes details about payments to and from you and other details of products you have purchased from us.·                    
- Profile Data includes your username and password, purchases or orders made by you, preferences and feedback.·                    
- Usage Data includes information about how you use our website.

We may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories ofPersonal Data about you (this includes details about your race or ethnicity,religious or philosophical beliefs, sex life, sexual orientation, politicalopinions, trade union membership, information about your health, and geneticand biometric data). Nor do we collect any information about criminal convictionsand offences.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that datawhen requested, we may not be able to perform the contract we have or aretrying to enter into with you (for example, to provide you with products youhave purchased on our website). In this case, we may have to cancel an order youhave with us but we will notify you if this is the case at the time.

3.  How is your personal data collected?
‍We use different methods tocollect data from and about you including through:·                    
Direct interactions. You may give us your Identity and Contact Data by filling informs or by corresponding with us by post, phone, email or otherwise. This includes personal data you - - provide when you:·                    
- order our products;·                    
- create an account on our website; or·                    
- give us feedback or contact us.

4. How we use your personal data
‍We will only use your personaldata when the law allows us to. Most commonly, we will use your personal datain the following circumstances:·                    
- Where we need to perform the contract we are about to enter into or have entered into with you.·                    
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.·                    
- Where we need to comply with a legal obligation.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Purposes for which we will use your personal data
We have set out below, in atable format, a description of all the ways we plan to use your personal data,and which of the legal bases we rely on to do so. We have also identified whatour legitimate interests are where appropriate.Note that we may process yourpersonal data for more than one lawful ground depending on the specific purposefor which we are using your data. Please contact us if you need details aboutthe specific legal ground we are relying on to process your personal data wheremore than one ground has been set out in the table below.

Purpose/Activity                                                                         Type of data                                                                                     Lawful basis for  processing including basis of legitimate interest
To register you as a new customer                          (a) Identity(b) Contact                                                Performance of a contract with you

To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us          (a) Identity(b) Contact(c)  Transaction                  (a) Performance of a contract with you
                                                                                                                                                                                    (b) Necessary for our legitimate interests (to recover  debts due to us)

To manage our relationship with you which
will include notifying  you about changes to our
terms or privacy policy                                               (a) Identity(b) Contact(c) Profile                             (a) Performance of a contract with you(b) Necessary to comply with a legal                                                                                                                                                                                      obligation (c) Necessary for our legitimate interests (to keep our  records updated)

To administer and protect our business and
this website  (including troubleshooting,
data analysis, testing, system maintenance,  
support, reporting and hosting of data)               (a) Identity(b) Contact                                                 (a) Necessary for our legitimate interests (for running  our business, provision of                                                                                                                                                                                      administration and IT services, network security,  to prevent fraud and in the context                                                                                                                                                                                      of a business reorganisation or group  restructuring exercise)(b) Necessary to comply                                                                                                                                                                                      with a legal obligation

Third-party marketing
We will not share your personal data with any third party for marketing purposes without your express consent.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy for further details.

Change of purpose
We will only use your personaldata for the purposes for which we collected it, unless we reasonably considerthat we need to use it for another reason and that reason is compatible withthe original purpose. If you wish to get an explanation as to how theprocessing for the new purpose is compatible with the original purpose, pleasecontact us.If we need to use your personaldata for an unrelated purpose, we will notify you and we will explain the legalbasis which allows us to do so.Please note that we may processyour personal data without your knowledge or consent, in compliance with theabove rules, where this is required or permitted by law.

5.  Disclosures of your personal data
‍We may share your personal datawith the parties set out below for the purposes set out in the table Purposes for which we will use your personaldata above.·                    
- Service providers acting as processors who provide IT and system administration services.·                    
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.·                    
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

‍We require all third parties torespect the security of your personal data and to treat it in accordance withthe law. We do not allow our third-party service providers to use your personaldata for their own purposes and only permit them to process your personal datafor specified purposes and in accordance with our instructions.

6.  International transfers
‍We do not transfer yourpersonal data outside the United Kingdom or the European Economic Area (EEA).

7. Data security
‍We have put in placeappropriate security measures to prevent your personal data from beingaccidentally lost, used or accessed in an unauthorised way, altered ordisclosed. In addition, we limit access to your personal data to thoseemployees, agents, contractors and other third parties who have a business needto know. They will only process your personal data on our instructions and theyare subject to a duty of confidentiality.We have put in place proceduresto deal with any suspected personal data breach and will notify you and anyapplicable regulator of a breach where we are legally required to do so.

8. Data retention
How long will you use my personal data for?
We will only retain yourpersonal data for as long as reasonably necessary to fulfil the purposes wecollected it for, including for the purposes of satisfying any legal,regulatory, tax, accounting or reporting requirements. We may retain yourpersonal data for a longer period in the event of a complaint or if wereasonably believe there is a prospect of litigation in respect of ourrelationship with you.To determine the appropriateretention period for personal data, we consider the amount, nature andsensitivity of the personal data, the potential risk of harm from unauthoriseduse or disclosure of your personal data, the purposes for which we process yourpersonal data and whether we can achieve those purposes through other means,and the applicable legal, regulatory, tax, accounting or other requirements.By law we have to keep basicinformation about our customers (including Contact, Identity and TransactionData) for six years after they cease being customers for tax purposes.In some circumstances you canask us to delete your data: see yourlegal rights below for further information.In some circumstances we willanonymise your personal data (so that it can no longer be associated with you)for research or statistical purposes, in which case we may use this informationindefinitely without further notice to you.

9. Your legal rights
‍Under certain circumstances, you have rights under data protectionlaws in relation to your personal data. If you wish to exercise any of the rights set out below, pleasecontact us at In some circumstances we may not have tocomply with your request but we would explain why if we believe we are entitledto refuse.·                    

- Request access to your personaldata (commonly known as a "data subject access request"). Thisenables you to receive a copy of the personal data we hold about you and tocheck that we are lawfully processing it.·                    

- Request correction of the personaldata that we hold about you. This enables you to have any incomplete orinaccurate data we hold about you corrected, though we may need to verify theaccuracy of the new data you provide to us.·                    

- Request erasure of your personal data.This enables you to ask us to delete or remove personal data where there is nogood reason for us continuing to process it. You also have the right to ask usto delete or remove your personal data where you have successfully exercisedyour right to object to processing (see below), where we may have processedyour information unlawfully or where we are required to erase your personaldata to comply with local law. Note, however, that we may not always be able tocomply with your request of erasure for specific legal reasons which will benotified to you, if applicable, at the time of your request.·                    

- Object to processing of your personaldata where we are relying on a legitimate interest (or those of a third party)and there is something about your particular situation which makes you want toobject to processing on this ground as you feel it impacts on your fundamentalrights and freedoms. You also have the right to object where we are processingyour personal data for direct marketing purposes. In some cases, we maydemonstrate that we have compelling legitimate grounds to process yourinformation which override your rights and freedoms.·                    

- Request restriction of processing of yourpersonal data. This enables you to ask us to suspend the processing of yourpersonal data in the following scenarios: (a) if you want us to establish thedata's accuracy; (b) where our use of the data is unlawful but you do not wantus to erase it; (c) where you need us to hold the data even if we no longerrequire it as you need it to establish, exercise or defend legal claims; or (d)you have objected to our use of your data but we need to verify whether we haveoverriding legitimate grounds to use it.·                    

- Request the transfer of your personaldata to you or to a third party. ·                    

- Right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However,we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.