Question 1

How long will it take my business to move from paper-based to digital operations?

Accepted Answer

In our experience this can take from 2 to 12 weeks, depending on the size of your business.

Question 2

Can we convert our current paper forms to a digital format?

Accepted Answer

Yes, during set up we will convert your existing paper forms to a digital format, adapting them to be easy and quick to complete on an iPhone or iPad.

We also provide training for you on how to easily update your forms, and create an unlimited number of new custom forms (including QR-code linked forms) using SitePlex's built-in Form Builder.

Question 3

How many users do I need?

Accepted Answer

Our small business plan starts from 10 users. Our clients typically include their site managers, project managers, contract managers, H&S personnel and back-office administration staff as SitePlex users. We can discuss your requirements and advise on which staff to include, to get the most efficiency and best value for money.

All your staff can be registered on SitePlex to track their sign-in and out of sites, with no additioal costs or limit to the number of staff you can register.

Also, QR Code-linked forms can be completed by anyone with a mobile device, and do not require a SitePlex subscription to be submitted.

Question 4

How long is my contract?

Accepted Answer

The minimum subscription period is 12 months, paid monthly. There are no set up fees and full training is provided, plus free lifetime support.

Question 5

How do I pay for SitePlex?

Accepted Answer

Subscriptions can be paid via direct debit, or monthly invoice. Contact us for more details.

Question 6

Is my data secure?

Accepted Answer

SitePlex is hosted on AWS Servers (Amazon Web Services), widely regarded as among the most robust and secure in the world, and our customers have almost limitless storage capacity for their files/documents.

Siteplex customer data is backed up every day for a rolling 30-day period (i.e. for disaster recovery we can go back to recover a snapshot from any day in the past 30-days.) If you notify us of any issue within 30 days, data can be restored. We also hold an end-of-month snapshot (month end) over 4 additional months.

Question 7

Is SitePlex GDPR compliant?

Accepted Answer

Non-personal data held within SitePlex is solely owned by the client.

SitePlex is compliant with GDPR laws as they apply in the UK; this covers the security, processing, storage and deletion of data. It is the client's responsibility to ensure any supplied personal data has been obtained in accordance with GDPR legislation.

We will assist in the provision of personal data in the case of a GDPR related data request.

Question 8

Can you help with the set up of our devices for site use?

Accepted Answer

Yes, with every plan we will help you set up your devices and computers to run SitePlex.

Plans for medium and large customers also include management of your devices, should you choose to protect & track them using a Mobile Device Management (MDM) system. Additional costs will apply for MDM licenses for your devices.

Question 9

What happens to my data if I no longer want to use SitePlex?

Accepted Answer

We will provide an export of all your data should you no longer wish to use SitePex. This data would be provided in an Excel format within 30 days of contract end.

We also hold an end-of-month snapshot of all data for 4 additional months after contract end.

We hold personal data for a period in compliance with UK GDPR legislation.

Frequently Asked Questions